Resources

Connecting with Your Loved One in Our Care

Your support is critical to the recovery and well-being of your loved one in treatment at Valley Springs Behavioral Health Hospital. Our patients are cared for by a multi-disciplinary team of therapists, nurses, patient care assistants, and our medical staff. With the approval of your loved one and the Care Team, we welcome you to participate in our family-oriented treatment plan.

Please read the following requirements PRIOR to visiting:

Visitation

• Visitors must be 17+ years of age. Children under the age of 17 must be accompanied by an adult at all times and special accommodations must be made for visiting children under the age of 13. Children cannot be left unattended anywhere on the property.
  
• Please arrive at least 30 minutes early for visitation to allow time for check-in.
• When checking in with reception, visitors will be required to provide information.
• Visitors are requested to limit group size to two (2) visitors at one time. An exception can be made at times but will be determined by the House Supervisor. The House Supervisor will communicate these approved exceptions to reception and unit staff.
• Visitors must have the patient ID for all visitation and phone calls.
• All patient drop-offs will be saved till after visitation is over.
• Visitors will be given a key and a sticker and must lock up all belongings (phones, wallets, keys, smart watches, etc.) The locker key will remain at the reception desk during visitation.
• Line-up for visitation will begin five minutes prior to scheduled time, and all visitors will be wanded.

Visitation times are listed on the schedule below. A patient’s ability to receive phone calls is dependent on their schedule and phone availability. Please leave your full name, along with the patient code when leaving a voicemail. Messages will be delivered to the patient as soon as possible. 

NOTICE: It is at the discretion of our patients to allow or deny access to information regarding their stay at Valley Springs Behavioral Health Hospital. We ask you to please respect their safety and privacy.

Patient belongings

The following items are permitted:

• All current medications (including OTC meds and inhalers).
• Five sets of clothing/underwear/socks
  • No drawstrings, shoestrings or other ties
  • Washers and dryers are available on the unit for washing clothes
• Nightwear/pajamas
• Sweater or jacket 
• A small amount of jewelry
  • Wedding bands, small post earrings, and a necklace
• Only unopened cigarette packs

Valley Springs Behavioral Health Hospital is not responsible for lost or stolen items.